When you visit the Resolution website small pieces of information are stored on your computer. These are known as Cookies.

We set these cookies to monitor the website's performance and also gather statistics on which parts of the site are popular. We use the information we collect to improve and update the site's content as well as enhance the experience for future visitors.

Cookies are specific to the website that created them so cannot be accessed by anyone else, which means that they cannot be used to track your movements around the web.

You can manage these cookies yourself and learn more about them from AllAboutCookies.org. You can block or erase cookies from your computer if you want to, but certain parts of the Resolution website are reliant on the use of cookies to operate correctly and may not work correctly if you set your browser not to accept cookies.

The list below shows all of the cookies that are set by this website and the third-party services we use. If you have any queries about these cookies or would like more information about them, please contact us.

We use a session variable which incorporates a single cookie to remember your selections or preferences that you’ve made when logging into this site.

• Cookie name: PHPSESSID
• Typical content: Randomly generated text
• Expires: 60 minutes after you exit the site

We also use Google Analytics to monitor activity on the website. This creates the following cookies:

• Cookie name: __utma, __utmb, __utmc, __utmz
• Typical content: user's anonymous IP address

Terms and conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Resolution's relationship with you in relation to this website.

The term 'Resolution' or 'us' or 'we' refers to the owner of the website whose registered office is Cardinal House, 27 Station Square, Petts Wood, Kent, BR5 1LZ. The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

Copyright notice

This website and its content is copyright of Resolution - © Resolution 2020. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

• You may print or download to a local hard disk extracts for your personal and non-commercial use only
• You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material
• You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Privacy policy

This privacy policy sets out how Resolution uses and protects any information that you give us when you use this website.

Resolution is committed to ensuring that your privacy is protected. Any information you provide us through this website will only be used in accordance with this privacy statement. We will never share your details with anyone else.

Resolution may change this policy wording from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st September 2007.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Information we collect from you and what we do with it

• Your email address and username are used to identify you when logging into your account
• Your name and optionally your company name are used by us to correctly identify your account when you contact us with any account issues

Disclaimer

The information contained in this website is for general information purposes only. The information is provided by Resolution and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website.

Through this website you are able to link to other websites which are not under the control of Resolution. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Resolution takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.

Company information

Resolution trading name of Solicitors Family Law Association a company limited by guarantee.

Registered: England & Wales

Company no: 05234230

Registered office: PO Box 302, Orpington Sorting Office, Pinson Close, Orpington BR6 0PJ

When you use this website, you're using industry standard security protocols. The same sort of thing your bank uses for online security. Here's the details:

Data security

All information going to and from the website is locked up with 256-bit SSL encryption. That's the security you get with online banking and online shopping. You can confirm this by looking for the padlock icon in your browser's address bar.

Your data is stored on servers at the Powergate data centre, London, which has strict physical access protocols. The facilities are controlled with a permanent manned security presence and use multi-layered physical security including a secure perimeter, biometrics and video surveillance.

No plain text data is stored in our databases. A custom 256-bit encryption algorithm is used to ensure that only you and those you authorise have access to the information entered into your agreements.

Backup

Do you back up your data? You don't have to worry about that with Resolution. Your data is saved in real-time whilst you're using the site, and we take multiple backups so in the unlikely event of a server crash your agreements are safe.

Computer failure or loss

What if you lose your computer? If your hard drive goes boom? If someone walks away with your laptop at Starbucks? Your agreements are safe with us. Since the data lives on our secure servers, your data is intact even if your computer isn't.

Friendly advice

Even with all these built-in security features, you should still take the same precautions you would take with other secure online transactions:

• Keep your password secure. Don't choose passwords that can be easily guessed. Don't use the same password for multiple accounts. Don't write your password down in a place where it could be found.
• Keep your computer, tablet or phone secure. If you're signed into the site or any other secure service, don't leave your computer unattended, especially in a public space.
• Keep your browser software up to date. We like Firefox and Chrome. Whatever your browser of choice, make sure you download security updates as they're released.